At Ximena Resort, we are committed to delivering your products quickly and safely. This Shipping Policy outlines how and when your orders will be processed and delivered. We ship worldwide and offer cash on delivery (COD) as our sole payment method.

Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed on weekends or public holidays.
  • You will receive a confirmation message once your order is dispatched.

Delivery Time
Estimated delivery times vary based on your location:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–14 business days

Please note that delivery delays can occur due to customs, weather, or courier disruptions.

Shipping Charges

  • Shipping charges (if any) will be clearly displayed at checkout before order confirmation.
  • We may offer free shipping promotions on selected products or during promotional periods.

Cash on Delivery (COD)

  • All orders must be paid in cash at the time of delivery.
  • Please ensure someone is available to receive the package and make the payment.
  • If the delivery is refused or no one is available, the order may be canceled and future purchases may be restricted.

Delivery Coverage
We deliver worldwide to most countries and regions. If we are unable to ship to your location, we will notify you promptly after order placement.

Tracking Orders
In most cases, a tracking number will be provided after dispatch. You may use this number to track your order through our delivery partners’ platforms.

Damaged or Lost Packages
If your package is damaged or lost in transit, please contact us at [email protected] as soon as possible. We will investigate and take appropriate steps to resolve the issue.

Incorrect Address Disclaimer
It is your responsibility to ensure the delivery address provided is accurate and complete. Ximena Resort is not liable for orders shipped to incorrectly provided addresses.

Contact Us
If you have any questions regarding this Shipping Policy or need assistance with your order, please contact us at:
Email: [email protected]